Shipping & Delivery
1. Do you ship worldwide?
Yes. We ship our instrument bags worldwide from Europe. Our customers include professional musicians, orchestras, universities and dealers around the world.
2. Which shipping services do you use?
Within Europe, we ship primarily via DPD.
Outside Europe, we generally use EMS (Express Mail Service) international express shipping.
3. How long does delivery take?
Within Europe (DPD): usually 2–5 business days after dispatch.
Outside Europe (EMS): usually 5–9 business days after dispatch.
Customs procedures may cause delays beyond our control.
4. Will I receive a tracking number?
Yes. You will receive a shipping confirmation including a tracking number as soon as your order has been shipped.
5. Are shipments insured?
Yes. All shipments are professionally packed and insured during transport.
6. Are import duties or customs fees included?
The export customs clearance from the European Union is included in the price.
For deliveries within the EU, no import duties or additional VAT are charged.
For deliveries to countries outside the EU, the buyer is responsible for any import duties, local VAT, or other customs charges that may apply upon arrival in the destination country.
Deliveries to Switzerland and Norway are subject to each country’s national import duties and VAT regulations.
For all other non‑EU destinations (e.g., the USA, Japan and others), additional customs or import charges may apply depending on local regulations.
Pricing & Currency
7. In which currency are prices shown?
Within Europe, all prices are shown and invoiced exclusively in Euro (EUR).
For selected overseas markets (Japan, Taiwan, USA), we additionally display an approximate local currency value for orientation purposes.
8. Why is the local currency price marked with “≒”?
The symbol “≒” indicates an approximate conversion based on the current exchange rate.
Exchange rates fluctuate daily. The final invoice is always in EUR. Local currency amounts are for reference only.
9. Are European customers affected by exchange rate fluctuations?
No. European customers are invoiced exclusively in EUR. There is no currency conversion risk.
Order Process
10. How does the order process work?
1. Submit the online order form.
2. We prepare a formal order document including product details, confirmed shipping date and final EUR price.
3. The document is sent via Yousign.com for secure digital signature.
4. After signing, your order becomes binding.
11. When is my order officially confirmed?
Your order is confirmed once the signed document has been completed via Yousign.
Product & Production
12. Are the bags custom-made?
Yes. All bags are individually produced for the selected instrument model, ensuring optimal fit, maximum protection and durability.
13. Where are the bags manufactured?
All bags are handcrafted in our own atelier in Hungary (EU).
14. How long does production take?
Production time depends on model, season and current workload. The confirmed shipping date is always stated in your official order document.